Shipping and Returns


Shipping Information

Shipping with Stoked is easy. We will do everything we can to get your order shipped quickly.

  • Promised 24 hour ship time* or you'll be hearing from us.
  • Tracking numbers on 99% of our orders.
  • Up to date stock information right on our website.
  • We know how stoked you get when you order a new board. We will ship out as quickly as we can so you can quit the waiting, and start the skating. We have FedEx and usually USPS send you a tracking number with each order. If there is a backorder notice on a product you wish to purchase, please email us at getstoked@stokedskateboards.com to get an ETA.

    We take absolutely no responsibility for lost or stolen products once the item has left the origin of our shipments as stated as the FOB shipping point. If you would like your package to require a direct, indirect, or adult signature upon delivery, please reply to your confirmation email once you place your order and we will reply confirming your request.

    Additional shipping charges apply to all orders shipping to Alaska and Hawaii.
    We offer free FedEx Ground, UPS Ground or USPS (our decision) shipping on all orders over $25 in the continental United States.
    We do our best to keep shipping costs as low as possible to pass on the best price possible to our customers.


    International Orders

    ATTENTION: Stoked Skateboards is not responsible for any customs or tax fees you may, and probably will, receive when your items are delivered to your location. These are entirely the buyer's responsibility and we do not include them with our price and will not ever pay for them. Please understand the possible customs and tax fees before purchasing. If you have any questions, please email getstoked@stokedskateboards.com. Thank you for your understanding.
    Online ordering for Canada is available! We accept Paypal only. Please contact us if you have any trouble placing an international order or would like additional information.

    Other International Shipments

    If you are unable to place your international order, please email getstoked@stokedskateboards.com to resolve the issue.
    A shipping charge for your country will automatically be added when the shipping option is chosen during checkout. If it is not added, you must first contact us at getstoked@stokedskateboards.com to resolve the issue. If you proceed with your international order anyway with no shipping cost, you will be contacted for shipping payment before your order is processed and shipped. This will delay your order.


    Refund, Returns, and Cancellation Policies

    Refunds and Exchanges are cake!

  • We will take back products within 30 days of delivery as long as it is unopened and unused for a full refund minus all outbound shipping costs.
  • Custom complete skateboards are both non-refundable and non-returnable, no exceptions.
  • Returns over 30 days from day of purchase are subject to full refund minus a 20% restocking fee and minus all outbound shipping costs.
  • Items must be returned in their original packaging.
  • All sales are final on all clearance, blow out, sale, and other discounted items.
  • Unfortunately, unless there is a defect with the product, return shipping charges are at the expense of the buyer. All orders can be canceled as long as the order has not been shipped out (restocking fees will apply).
    You should expect to receive your refund within four weeks of shipping the products back to us. This time period includes transit time back to our warehouse (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via email of your refund once we have processed the returned item.
    Prices on all items can change without notice.

    *Monday-Friday, excludes all major United States holidays.